Companies are more sensitive to those resumes that denote some of the following characteristics in accordance with the requirements for the customer service position :
Attention to detail: Focus your review work on small details, such as spelling or grammar. This is vital in this area, especially in companies that use email for customer service .
Experience: What kind of experience is your ideal company looking for? At companies similar in size to yours or larger? Find out.
Problem solving: Creativity and resilience korea telegram data in dealing with a problem are highly valued.
Use of language: Communication skills are very important in these positions.
Concrete statements: Don't use general statements, use real-life cases explained in detail.
The image shows a person handing in their resume thanks to the customer service interview guide
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Customer Service Interview Guide: How to Answer Recruiter Questions
Now our next step in the customer service interview guide focuses on the face-to-face meeting with recruiters.
Customer Service Interview Guide Question 1: How did you exceed a customer’s expectations?
The first tip in this customer service interview guide is to describe the situation, the reasons and the actors involved in the incident. Then, you can comment, using specific actions, on what your main activities were to resolve a situation as a customer service specialist.
2nd Interview Question: How did you deal with difficult clients?
It is essential to mention first what caused the customer to be so upset. This will reflect your ability to empathize and understand the user. Then continue by commenting on the strategies and tasks you implemented to build trust with the customer and identify their needs. Always be careful to include reasonable time frames and solutions.