The first fields of application for the voice server were service companies . Banking institutions for account consultation or transport companies for offering timetable information are some examples of applications.
More generally, this system is also used:
In companies that manage a large volume belgium whatsapp shopping data of calls related to:
Sales,
customer satisfaction,
after-sales services.
In call centers or customer service centers.
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Benefits of the Interactive Voice Response system
Interactive Voice Response offers a whole host of advantages. Let’s look at some of the main ones.
- Time saving
An IVR increases the ability to correctly manage large call volumes . This makes it possible to receive and make several phone calls simultaneously.
This technology also makes it possible to react to user actions as programmed, by:
Pressing the keys on the phone,
voice recognition,
caller number recognition.
This system creates a more responsive environment , even in contexts where a large number of calls are received. This saves time for the company and the customer!
- Improving customer experience
By using an IVR, everything is done to optimize the management of incoming calls:
The broadcast of pre-recorded messages,
Personalization of the telephone greeting,
redirecting callers to the right people, etc.
In short, your customers find it easier to get their questions answered and are better served. Plus, as we've already mentioned, it shortens their wait time.
Therefore, an IVR helps convey a professional and available image of your company. This improves customer satisfaction and experience, as well as your brand image.