A significant advantage will also be integration, i.e. linking the listed tools together. This will allow automatic data transfer between systems.
For example, in the case of telephony and CRM integration , data on each call, including conversation recording, will be automatically recorded in the system. It will be easier for managers to monitor the progress and state of communication for each transaction. And also to build relationships with each client.
Work will also become easier and more convenient thanks to automation, and there will be fewer errors and forgetfulness.
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To ensure a high level of telephone service, it is important to regularly evaluate the quality of services. This can be done by listening to recordings of conversations or analyzing customer feedback.
If you use virtual telephony for communication, you can also directly monitor the quality of service by listening to managers' calls. Ringostat, for example, records and saves all calls - the records are available in the call log. Listening to calls allows managers to monitor the quality of service and quickly correct errors before they become systematic.